The responsibility lies with the admin to select this default org ideally, it should be the org most frequently accessed by users within the workspace for their various requests. However, the events will include additional metadata so that the handling org can determine if it was set as default. ![]() Events coming from the Slack workspace will be sent to all connected orgs. In other words, when a user utilizes a command or shortcut, it’s directed toward this specified default org. The default org serves as the primary target for all commands and shortcuts issued by a user within Slack. Once you’ve enabled Slack in the Salesforce org, the next step is to install the Salesforce for Slack app.ĭuring the Salesforce for Slack app installation, you’ll be asked to authenticate a Salesforce org, which will be set as the "default" org for any actions performed within the Slack workspace. To get started, enable Slack integrations in the Salesforce orgs AND assign the “Connect Salesforce with Slack” permission using a permission set to your admin user account and all users who need to connect Slack with this Salesforce org. It only takes a few steps to set up the connection between the Salesforce orgs and Slack. This added flexibility facilitates seamless transactions with either the preset default Salesforce org or a user-designated preferred Salesforce org (if different from the default org). The new Multi-Org feature empowers admins to link multiple Salesforce orgs to a single app within a workspace. As an admin, if you were supporting multiple Salesforce orgs and needed to connect your users to the same Slack workspace, you were out of luck. Prior to this enhancement, users could only use a single Salesforce org to access a Slack workspace with the Salesforce for Slack app. Sales/Service/CRM Analytics apps will also start to use this feature soon. ![]() For example, you can now receive approvals and notifications from multiple Salesforce orgs as well as run screen flows. This feature gives users easy access to multiple Salesforce orgs within Slack, making it more convenient and efficient for both Salesforce Admins and their users. Introducing the Multi-Org feature for the Salesforce for Slack appĪre you an admin who supports multiple Salesforce orgs that need to connect to a single Slack workspace? If yes, this blog is for you! We’ll deep dive into a new feature called Multi-Org, available in the Salesforce for Slack app.
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